PT-Helper® CONNECT

FAQ

Q. I can’t login to my account:

Click here to login to PT-Helper CONNECT. If you are still unable to login with your email and password, you can reset your password here. Should you still continue to experience problems logging into PT-Helper CONNECT after resetting your password, please contact us.

Q. How do I add a therapist’s name to my account?

Selecting your company’s name or logo in the banner at the top of the browser page will take you to the Company Information page. On this page, you will be able to select the "+ Add Therapist" button to add a new therapist’s name into your account.

Q. How do I add a patient to my account?

Select at the top left in the banner will take you to the Patient Search page. On this page, you will be able to select the button to add a new patient into your account.

Q. How do I locate a patient's record?

Select at the top left in the banner will take you to the Patient Search page. The easiest way to locate the record is to enter the patient's name in the Search form.

Q. I can't email my patient his exercises?

You will need to be in the patient's treatment plan details in order to email or print their prescribed exercises. If you do not see an email button, this is because they do not have a valid email address in their profile page. Click on "Profile" then "Edit" to add an email address. Return to the treatment plan details to send the email.

Q. I can't create a new User?

PT-Helper CONNECT requires each User to have a unique email account. If an email account is already being used, you will need to select a different email account for the User.

 

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